Florence’s tramway works affect traffic, local businesses and the quality of public space every day. We suggest neighborhood tables, targeted support, street‑safety measures and clear communication on phases, detours and timing. Playbook templates help monitor conflicts, set local priorities and co‑govern the project with shared responsibility. The guide details institutional and civic roles, evidence handling, tools to safeguard fairness and transparency, and how to translate outcomes into time‑bound, enforceable conditions. It includes examples, call and agenda templates, minutes models, operational checklists and quality indicators, plus guidance for clear communication, transparent timelines and the inclusion of vulnerable groups. Based on the Concorder proposal: transit megaprojects and communities a participatory playbook from florence.